Transition

by seanlow on May 20, 2013

There comes a time when we all have to shift, to transform into something other.  Like it or not, we all mature.  Now, whether we learn a few things along the way, that one is totally up to us.  For creative business owners, however, refusing to learn is the surest road to obsolescence and an inevitable demise.

At around the five to ten year mark, you, your art and your creative business will no longer be the new new thing nor yet be the icon you aspire to be.  At the same time, there will be new new things nipping at your heels while the icons remain, not quite ready to hang it up.  So you will have to choose who you are going to be – either perpetually youthful like you were at the beginning or a more sophisticated, focused you, on a new, clearer path to becoming the icon you seek to be.

Choosing is never easy.  We all so much want to just keep going as if there is a there there.  We also hate saying no, especially if yes was your answer yesterday.  The only thing you owe those that got you where you are is acknowledgment that you would not have gotten where you are without them, no more, no less.  Eventually, the best, highest praise you can give your patrons (clients, employees, colleagues, partners) is to let them go if you are meant for something else.  Just as you would never dress your six year old in a onesie, neither should your biggest fans want to see you stay where they are in the name of loyalty.  The whole point of a creative business is to share your art, your artistry, your vision with as many fans, existing and new as possible.

Your next act is everything.  Inevitably, it is about finding your own truth.  Five to ten years as a creative business owner should be measured in dog years. And at thirty-five to seventy, you should have the wisdom to know that change is necessary and the wherewithal to live with your own new set of yeses and noes.

Examples abound.  For wedding planners (tis the season after all), when will you give up the day of service that feeds the kitty and drains the soul?  Interior designers, where is the premium for your time?  Thirty percent over three months is not the same as thirty percent over two years, even if the budget is bigger.  Photographer – at what point will you value the disc of digital images?  Would you ask Picasso to make originals for someone else to sign?  Graphic designers – when will every project be all encompassing – about the ethos of a brand far more than the stuff behind it (i.e., logo, website, social media, etc.)?  Event designers – when will you charge for, ahem, design instead of the result of that design (i.e., the items that make up the design).  Florists, same thing.

No one is ever going to tell you when you, your art and your creative business crosses over, when you have earned the right to say no.  In fact, quite the opposite.  Then again, getting to the next level is as much embracing the idea that you belong as it is actually being there.  It is one thing to share the stage with an icon, it is quite another to know you will be the one everyone will remember.  Such is the difference between technicians and artists.   Great technicians exceed expectations with their talent, even their experience; artists define them.

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Better Is Always About Tomorrow

by seanlow on May 15, 2013

Nobody wants to believe that the way you do things is actually better than the way it has always been done.  The status quo sticks for a reason – inertia of the known is crazy powerful.  Raised eyebrow, too good to be true is the default mindset, especially for creative businesses.  As far and fast as we have all come, many of the business models and practices are still dinosaurs.  Price first, art second.  When you come along thinking of ways to offer better, more focused value, it just feels strange.  Art first, price second.  For any of you who have practiced anything for a long time (yoga, sports, crafting), when you are shown proper alignment or technique it does not feel right.  Dysfunction over function.  The familiar over the not-yet-understood.  Your creative business is no different, both to you and your customers, especially when everyone else is working in the same old dysfunction.

Think about the RFP process many of you face for just about any project – event, graphic, interior design, etc.  Many times those asking for the proposal are not really educated about what they want and so they make it about stuff not art, price not concept, technical over emotional.  Simply, because they see scarcity (i.e., value) in stuff not good ideas, they do not know the right questions to ask.

Today, “How much will you give me for my money?” is absolutely the wrong question.  The far more relevant question is: “What will you create for my money?  What is your vision?” and the even better question is: “How will you move me and my audience with my money?”  Yet the old guard is the old guard, they still control the proverbial keys (for now) and changing their mindset is like moving an iceberg.  So rather than fighting the tide you play the price/line item game in the name of getting the business and the bar remains lower than it ought to be – for everyone.

However, the point today is not to meet the needs of your clients, it is to make them look like superstars.  Anyone can meet their needs.  Therefore, you have to be in it for the long-haul, working harder to climb into your client’s minds than their wallets.   Along the way, you just have to accept that many, many people will be actively rooting for you to fail, ahem, even if your success will be theirs.  Such is the nature of fear and shifting value propositions underlying all creative business.

If you want to be known as the artist that can envision the desires of your clients and bring them to life, then you have to charge for that vision.  When the price for design has always been zero or next to zero, saying it is everything can be a head scratcher.  Also, telling a client you are willing to put your money where your mouth is by taking a small deposit until you can demonstrate how good your ideas are is something your 50% deposit brethren will laugh at.  Everyone wants to say they are that good, few are willing to prove it, to be judged before the client has no other choice but to keep going.

Believe in your art, your artistry, your process.  Your victories will be one at a time, to those that matter.  Your model may never scale, even be noticed as a viable alternative to the old guard.  Until it does.  Creative business is about relationship, celebrating a shared vision and moving people to another place.  Technology has made all the rest – being the cheapest, the most efficient, the biggest – irrelevant, noise even.  This, to me, is a fundamental truth that is only going to become more obvious.  Better is always about tomorrow no matter what happened yesterday.

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You Just Know

May 7, 2013

“This ‘telephone’ has too many shortcomings to be seriously considered as a means of communication. The device is inherently of no value to us.” 
A memo at Western Union, 1878 (or 1876). At the time, Western Union was the one of the world’s largest corporations and Alexander Graham Bell was having issues with his patent [...]

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A Changing World

April 29, 2013

Living through an era of transformation is remarkable.  We shatter long held prejudices, biases, any kind of “isms” daily.  There will always always be a long way to go, but the road traveled so far is crazy.  A quick observation from news of the past several days. Today, the celebrity press is all over Michael [...]

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Don’t Stay Lost Too Long Revisited

April 24, 2013

Tis the season.  Almost every creative business owner I talk to is either incredibly busy or is about to be.  Spring has sprung.  You are in it, projects are in full swing and you are struggling to keep up with it all.   As much as you would like to think about strategy, what you next [...]

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2013 Top Ten Tips For Creative Business

April 19, 2013

Next month I will be attending and speaking at Tendencias 2013 in Cartagena, Colombia.  I could not be more excited.  Having participated in several events in Mexico, I can only say that I am amazed at the depth and significance of the event market in Latin and South America.  We in the United States have [...]

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The Long Burn

April 15, 2013

Creative business demands relationship.  The telephone is your second best sales tool, face-to-face is best.  You build to the end not just to yes.  Working on how this interaction goes from the first moment all through to the finish is everything.  I do will always be a subset of this day forward. Seth Godin had [...]

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Decisions

April 8, 2013

The hardest thing in the world is to decide, to commit, to risk being dead wrong.  Most of us want to have some sense that what we are choosing for ourselves, our art and our creative businesses is going to work out. It is why change is so hard.  Usually, something has to be either [...]

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Understanding Risk

March 27, 2013

For creative business, risk abounds and, to the extent you are asked to absorb it, you need to get paid appropriately.  What is risk?  Not odds of success (like rolling the dice in Las Vegas), neither a safe or chancy bet.  Rather, risk is the acknowledgement and categorization of factors outside of your control that [...]

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Redefining Success

March 19, 2013

Businesses evolve.  Clients change.  Strategies shift.  What was yesterday is gone, today is a new day and tomorrow is unknowable.  It is the nature of things.  In a perfect world, we would all let go of the past instantly, embrace today’s reality fully and allow the future to unfold in its own accord.  The multi-billion [...]

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