Comments on: What Makes You Valuable?

By: Thom

Thom — Fri, 02 Jul 2010 07:58:55 +0000

The final product IS everything and it is so important it is delivered correctly. Everything needs to be blemish free, perfect, and in place by the time the client walks through the door. Why produce a perfect product and ignore the expense you occur to deliver and install that perfect product? It is important that you control the opinions that people are forming of you at the event and trust me, not only are your clients judging you by observing your final product and evaluating the proposed promises, but everyone else involved with the event are judging you as well, vendors and even the venue itself.
We charge 20% for delivery to cover delivery, installation, and removal. However, with this money we are there for the entire event, we assist the planners in load in and dock management, table installation, and we try and assist the caterers during the event by removing trash, organizing docks-preparing for load out. At the end of the event we are involved with the client, we make sure they never have to lift a finger and will secure and deliver anything the want us to from the venue, We make it a point to be the last vendor out and will usually clean up after others. This attentive service pays off a million fold. Not only do you gain a reputation as a team player, you gain respect from other vendors and the venue itself which parlays in recommendations and referrals. If you give to the event instead of taking, your product, service, and reputation will sell itself and you will be able to raise your minimum and service fee.
Sorry for the rant, did not mean to bump, it’s early early in the morning and your great post just made me think and reflect.

By: Donnie Bell Design

Donnie Bell Design — Thu, 24 Jun 2010 15:15:36 +0000

Delivery is part of the presentation. Sometimes you don’t have a choice about how the final product is delivered, but you can more often than not still give some directive. I think it is important to keep up image with delivery, especially when overall image is so important.

By: isha | isha foss events

isha | isha foss events — Thu, 24 Jun 2010 10:43:47 +0000

Ouch! You nailed me with this one. But thanks for the reminder and sharing your brilliance.

By: Tracey Kumer-Moore

Tracey Kumer-Moore — Wed, 23 Jun 2010 20:49:08 +0000

Sean,
Hot water or not, your message today is 110% RIGHT ON. The way the message (or art, product, service) is delivered from beginning to end is everything and is being evaluated at every step.

As a planner, I know I have to be in constant communication and collaboration with my entire wedding creative team to ensure we are all delivering the message of the couple’s vision for their event.

I GET IT & I’m working on it ALWAYS:)
Tracey

By: Sharon Alexander

Sharon Alexander — Wed, 23 Jun 2010 19:29:02 +0000

As always, you tell just what we need when we need it!

We’ve been frustrated that the stand, or fabric for the wedding cake hasn’t been there, as promised. We need to take complete control of the delivery.

Thanks!

By: paul willis

paul willis — Wed, 23 Jun 2010 19:10:00 +0000

Great advice, and very well…delivered
Thanks, Keep the good news coming.